ermeno

Hermeno Support

Last updated: 4 October 2026

Account access

Hermeno provides account-related functions for:

  • email verification;
  • password reset;
  • account recovery;
  • account deletion.

If you are unable to complete an account-related action in the app, contact support using the email address below.

One active device per account

Hermeno allows one active device per account.

Signing in on another device does not automatically end the currently active session. Hermeno first asks you to confirm the change. Only after you confirm is the currently active device signed out and the new device activated.

Account deletion

Users can initiate account deletion directly inside the Hermeno application.

If account deletion cannot be completed in the app, contact support using the email address below.

Privacy requests

Requests concerning access, correction, deletion, restriction, portability, or objection may be sent to:

Privacy and legal contact: support@hermeno.de

Technical support

When reporting a technical problem, please include:

  • a short description of the problem;
  • the app version;
  • the device model and operating-system version;
  • the steps that caused the issue;
  • screenshots, where helpful.

Do not send passwords, access tokens, refresh tokens or other sensitive authentication information.

Contact

For questions, technical problems, privacy requests or account-related support:

Support email: support@hermeno.de

Website: https://hermeno.de

Response times

Hermeno aims to respond to support requests within a reasonable period. Response times may vary depending on the complexity of the request and current support capacity.

Vocabulary scanner

The image scanner is intended for ordinary lesson and reading pages. It identifies isolated vocabulary items; it is not intended to reproduce the source page.

Publisher-prepared vocabulary lists, glossaries, word indexes, bilingual vocabulary tables and similar compiled collections are not supported and should be rejected by the scanner.

Only vocabulary items selected by the user are saved to the personal vocabulary. The submitted source image and source-page transcription are not retained by Hermeno as vocabulary-import data.